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• You must contact us within 24 hours of receiving your product to claim an item as damaged.

• Please take pictures and retain all original packaging including the shipment box/pack, this will assist us in filing a claim.

• Depending on the nature of the damaged item we will either e-mail you a shipping label or send you a replacement product with a shipping label for the defective item to be sent back.
  
  Please email service@bluewatertoys.com to start the replacement process for the damaged item that you have received.